SARV TRAVELS Provides An Online Platform (Marketplace)That Connects Tour & Travel Operators Who Have Knowledge And Experience With A Particular Travel Destination Or Activity With Travellers Seeking To Experience Such Destinations And Activities

The Services Are Accessible At Sarvtravels.Com Or (Www.Sarvtravels.Com). By Using The Services, You Agree To Comply With And Be Legally Bound By Our Terms And Conditions, Whether Or Not You Become A Registered User Of The Services. These Terms Govern Your Access To And Use Of The Site, Application And Services And All Collective Content (Defined Below) And Constitute A Binding Legal Agreement Between You And SARV TRAVELS.

Please Carefully Read These Terms And Our Privacy Policy, Each Of Which Is Incorporated By Reference Into These Terms. If You Do Not Agree To These Terms, You Have No Right To Obtain Information From Or Otherwise Continue Using The Services. Failure To Use The Services In Accordance With These Terms May Subject You To Civil And Criminal Penalties.

The Services Comprise An Online Platform Through Which Operators May Create Listings For Their Tour, Travel Packages And Activities And Travellers May Search, Compare And Book Them.

Please Not That SARV TRAVELS Is Not A Party To Any Agreement Between The Tour Operator And Traveller, Nor Is SARV TRAVELS An Agent Or Insurer. We Have No Control Over The Conduct Of Operators And Travellers And Any Other User Of Any Of The Service And Disclaim Any Liability In This Regard.

Policy Amendments

SARV TRAVELS Reserves The Right, At Its Sole Discretion, To Modify The Terms And Conditions At Any Time And Without Prior Notice. Whenever We Modify The Terms And Conditions Of Our Services, We Will Post The Modification On The Website Or Provide You With A Notification Of The Policy Change. Any Amendment Will Become Effective Immediately Upon Your Acceptance Of The New Updated Terms, Whether By, Or Without Limitation, Creating A Listing Or Requesting The Booking Of A Travel Package. If The Updated Terms Are Not Acceptable, You May No Longer Will Be Use Our Services. Upon Non -Acceptance Of The Updated Terms, All The Related Listing Of The Operator Will Be Removed From The Website Immediately.

Eligibility

The Website And Its Services Can Be Used To Facilitate The Listing, Publishing, Reviewing, Searching And Booking Of Tour And Activities. You Can View All The Listing As A Guest Or An Unregistered Visitor Of The Website. However, If You Wish To Book Any Tour Package Or Activity, You Have To Register Your Account With SARV TRAVELS. If You Wish To List Your Packages On The Website As An Operator, You Will Have To Register With SARV TRAVELS First And Then We Will Review You Company, Services, Packages. If Only You Fulfil The Criteria (Detailed Will Be Shared In Account Registration), You Will Be Allowed To List Your Packages On Our Website. As Stated Above, SARV TRAVELS Makes Available A Platform Or Marketplace With Related Technology For Travellers And Operators To Meet Online, Write Reviews, Search, Compare, Enter Contests And Arrange For Bookings Of Tours, Travel Packages And Activities.SARV TRAVELS Is Not An Operator Of Tours, Activities Or Other Group Tours, Nor Is It A Provider Of Group Tours Or Activities And SARV TRAVELS Does Not Own, Sell, Resell, Furnish, Provide, Manage And/Or Control Any Transportation, Tour Or Travel Services.

For Any Kind Of Documents Like Visa, Inner Line Permits, Forest Department Or Government Permissions And Tickets To Enter Parks, Health Certificates, Which Are Part Of Your Itinerary, Please Check With The Tour Operator Or Plan Them In Advance. SARV TRAVELS Does Not Provide These Services Or Checks Any Of These Services. SARV TRAVELS Only Facilitates Ticket Booking And Does Not Take Any Guarantee Of Any Kind Of Permissions Or Tickets Required In Course Of Your Tour Itinerary. In Case You Miss And Do Not Have Required Documents Due To Which You Are Not Able To Complete Your Tour, SARV TRAVELS Or Tour Operator Will Not Be Liable For The Act.

SARV TRAVELS Responsibilities Are Limited To:facilitating The Availability Of The Services Andserving As The Limited Agent Of Each Operator For The Purpose Of Accepting Payments From Travellers On Behalf Of The Operator.

Please Note That, As Stated Above, SARV TRAVELS Services Are Intended To Be Used To Facilitate The Booking Of Tours, Travel Packages, Activities. SARV TRAVELS Cannot And Does Not Control The Content Contained In Any Listing And The Condition, Legality Or Suitability Of Any Tours, Travel Package Or Activity. SARV TRAVELS Is Not Responsible For And Disclaims Any And All Liability Related To Any And All Listings. Accordingly, Any Booking Will Be Made At The Travellers Risk.

Account Registration

For Travellers – All The Traveller Can Search And Compare The Listings As Guest And Without Registering. But To Book And Access Certain Other Feature, One Has To Register With SARV TRAVELS By Creating An Account On The Website. You Can Register By Entering Your Email Id Or You May Also Be Able To Register By Logging Into Your Account With Third Party Social Networking Sites (“SNS”) (Facebook And Gmail); As Part Of The Functionality Of The Services, You May Be Able To Link Your SARV TRAVELS Account With Third Party Accounts By Either Providing Your Third Party Login Information To SARV TRAVELS Through The Service Or Allow SARV TRAVELS To Access Your Third Party Account As Is Permitted Under The Applicable Terms And Conditions That Govern Your Use Of Each Third Party Account. You Represent That You Are Entitled To Disclose Your Third Party Account Login Information To SARV TRAVELS And/Or Grant SARV TRAVELS Access To Your Third Party Account (Including, But Not Limited To, For Use For The Purposes Described Herein), Without Breach By You Of Any Of The Terms And Conditions That Govern Your Use Of The Applicable Third Party Account And Without Obligating SARV TRAVELS To Pay Any Fees Or Making SARV TRAVELS Subject To Any Usage Limitations Imposed By Such Third Party Service Providers. By Granting SARV TRAVELS Access To Any Third Party Accounts, You Understand That SARV TRAVELS May Access, Make Available And Store (If Applicable) Any Content That You Have Provided To And Stored In Your Third Party Account (“SNS Content”) So That It Is Available On And Through The Services Via Your SARV TRAVELS Account And SARV TRAVELS Account Profile Page. You Agree That SARV TRAVELS May Request Your Email Address, Access To Photos; Friends List To Help Verify Your Identity; Share Your Updates And Photos; And To Be Contacted By Us. Unless Otherwise Specified In These Terms, All SNS Content, If Any, Will Be Considered To Be Member Content For All Purposes Of These Terms. Depending On The Third Party Accounts You Choose And Subject To The Privacy Settings That You Have Set In Such Third Party Accounts, Personally Identifiable Information That You Post To Your Third Party Accounts May Be Available On And Through Your SARV TRAVELS Account On The Services. Please Note That If A Third Party Account Or Associated Service Becomes Unavailable Or SARV TRAVELS’s Access To Such Third Party Account Is Terminated By The Third Party Service Provider, Then SNS Content May No Longer Be Available On And Through The Services. You Have The Ability To Configure Certain Portions Of The Connection Between Your SARV TRAVELS Account And Your Third Party Accounts, At Any Time, By Accessing The “Profile” Section Of The Services.

*Please Note That Your Relationship With The Third Party Provider Associated With Your Third Party Accounts Is Governed Solely By Your Agreement(S) With Such Third Party Providers And Their Terms And Conditions.

SARV TRAVELS Makes No Effort To Review Any SNS Content For Any Purpose, Including But Not Limited To, For Accuracy, Legality Or Non-Infringement And SARV TRAVELS Is Not Responsible For Any SNS Content. We Will Create Your SARV TRAVELS Account And Your SARV TRAVELS Account Profile Page For Your Use Of The Services Based Upon The Personal Information You Provide To Us Or That We Obtain Via An SNS As Described Above. You May Not Have More Than One (1) Active Travlinstig Account. You Agree To Provide Accurate, Current And Complete Information During The Registration Process And To Update Such Information To Keep It Accurate, Current And Complete. SARV TRAVELS Reserves The Right To Suspend Or Terminate Your SARV TRAVELS Account And Your Access To The Services If You Create More Than One (1) SARV TRAVELS Account Or If Any Information Provided During The Registration Process Or Thereafter Proves To Be Inaccurate, Not Current Or Incomplete. You Are Responsible For Safeguarding Your Password. You Agree That You Will Not Disclose Your Password To Any Third Party And That You Will Take Sole Responsibility For Any Activities Or Actions Under Your SARV TRAVELS Account, Whether Or Not You Have Authorized Such Activities Or Actions. You Will Immediately Notify SARV TRAVELS Of Any Unauthorized Use Of Your SARV TRAVELS Account.SARV TRAVELS.Com Performs Regular Backups On All Servers To Ensure Critical Files Are Never Lost. However, SARV TRAVELS Is NOT Responsible For Lost Data, Time, Income Or Any Other Resource Due To Faulty Backups Or Non-Existent Backups. Please Always Backup Your Own Data For Redundancy.

For Operators: Any Tour Operator Who Wish To Sell Their Packages Through SARV TRAVELS.Com Marketplace Has To Submit An Application First. SARV TRAVELS Will Evaluate And Review All The Application On Pre-Defined Parameters To Assess The Compatibility Of The Service Offered By The Operator With That Of SARV TRAVELS, His Previous Experiences, Reviews And Testimonials Etc. To Check The Quality Of Service, Government Accreditations Or Any Certificate Which The Tour Operator. The Review Process Can Take Up To 2 Weeks Depending Upon The Scope Of Work. Upon Reviewing The Application, SARV TRAVELS Will Inform The Operator Whether We Can Work Together Or Not. SARV TRAVELS Reserve The Right To Decline The Application At Any Stage. If The First Screening Is Clear, SARV TRAVELS Team Will Visit The Operator Office (Or Discussion Will Happen Through Online Channels) To Finalize Upon The Packages/Activities To Be Listed Upon The Website, Commissions, Payment Terms Etc. Once It Is Finalise SARV TRAVELS Will Sign An Agreement With The Operator. Post That SARV TRAVELS Will Train/Guide The Operator About The Platform And How To Do The Listing. Once The Listing Is Done, SARV TRAVELS Can Start Bookings For The Operator.

Endorsement Policy

SARV TRAVELS Will Not Endorse Any Members Of Any Of The Listings On The Website. Moreover, These T&C Require Members To Provide Accurate Information About Their Listings And We Do Not Authenticate Or Attempt To Authenticate Any Member’s Purported Identity. As A User, You Are Responsible For Determining The Identity And Suitability If Others Who You Contact Via The Service. SARV TRAVELS Only Facilitate The Interaction And Will Not Be Responsible For Any Damage Or Harm Resulting From Your Interaction With Other Users. By Using The Services, You Agree That Any Legal Remedy Or Liability That You Seek To Obtain For Actions Ro Omissions Of Other Members Or Other Third Parties Will Be Limited To A Claim Against The Particular Member Or Other Third Party Who Caused You Harm And You Agree Not To Attempt To Impose Liability On, Or Seek Any Legal Remedy For SARV TRAVELS With Respect To Such Actions Or Omissions. Accordingly, We Encourage You To Communicate Directly With Other Members Via The Services Regarding Any Bookings Or Listings Made By You. This Limitation Shall Not Apply To Any Claim By An Operator Against SARV TRAVELS Regarding The Remittance Of Payments Received From A Traveller By SARV TRAVELS On Behalf Of An Operator, Which Instead Shall Be Subject To The Limitations Described In The Section Below Entitled “Limitation Of Liability”.

Booking And Financial Terms For Operators
User Can Book Your Packages In Two Ways. One Directly From The Website And Other Through The Customized Package Option. If A Direct Booking Request Is Made For Your Package Via Our Platform, It Is Automatically Confirmed (But If You Cannot Provide The Service, You Will Be Required To Decline The Booking By Login In On Your SARV TRAVELS Dashboard Within 12 Hours Of The Booking Requested). If Not Replied, The Boking Will Be Automatically Accepted. For Customized Packages You Will Have To Respond Within 24 Hours Of The Booking Request. If Not Answered, You Can No Longer Submit Your Quotation For The Requested Package (Unless Authorized By SARV TRAVELS To Do So). If You Decide To Decline A Booking Request Within The Specified Timeframe, Any Amounts Collected By SARV TRAVELS For The Requested Booking Will Be Refunded To The Applicable Traveller’s Credit Card (Or Any Other Mode Of Payment) And Any Pre-Authorization Of Such Credit Card Will Be Released. You Understand And Agree That Once A Traveller Requests A Booking Of Your Package, The Price For Such Booking May Not Be Altered After You Confirm The Booking Without First Obtaining The Travellers Consent. If You Have Not Yet Confirmed The Traveller’s Booking You Can Amend The Price, Details, Add Discounts, Food Funds, Single Supplements And Other Local Payment So Long As You Advise The Traveller Of These Changes Before You Confirm The Booking To Allow Travellers To Consent To Your Changes. You Should Also Inform SARV TRAVELS About The Changes You Are Making To Your Package.

 

When A Confirmed Booking Is Made We Will Share With You The Name And Other Details (Not Payment Details) About The Travellers (Or The Person Who Has Made The Booking). The Deposit Amount Displayed On The Booking Page Is Set By You. Where Applicable, Taxes May Be Charged In Addition To The Package Cost. The Package Cost And Applicable Taxes Are Collectively Referred To In These Terms As The “Total Cost”. The Amounts Due And Payable By A Traveller Solely Relating To An Operator’s Package Are The “Package Cost”. Please Note That It Is You And Not SARV TRAVELS, Which Determines The Tour Cost And You Agree This Cost Will Be Exactly The Same Cost Stated On Your Website. SARV TRAVELS Will Collect The Total Cost Of The Package(S) From The Traveller(S) And Transfer The Payment To The Operator After Deducting The Service Fee (As Agreed By SARV TRAVELS And The Operator)

 

If A Booking Is Found To Be Fraudulent By The SARV TRAVELS Team, We Will Notify You And You Must Cancel Any Invoice To SARV TRAVELS. After You Confirm A Booking, You Are Responsible For Invoicing SARV TRAVELS For The Original Tour Price Listed In The Thrillophilia.Com Tour Listing At The Point Of Booking Request (Which Must Correspond To The Pricing On Your Website) Minus SARV TRAVELS’s Service Fee. SARV TRAVELS’s Service Fee Is Displayed In Your SARV TRAVELS Dashboard.Invoices Must Have A Payment Due Date Of The 5th Business Day Of The Next Calendar Month After The Tour Departure Date. Each Tour Booking Must Have Its Own Invoice. SARV TRAVELS Will Pay The Net Amount (Defined As Being The Package Cost Minus The Service Fee) To Your Nominated Bank Account. We Are Not Responsible For Delays In Remitting Tour/Package Fees, Which Can Vary Based On The Bank, Currency, Location, Etc. We Are Responsible For Emailing The Traveller With A Booking Receipt For Their Payments. You Are Responsible For Emailing Any Documentation, Other Necessary Details And Vouchers To The Traveller.

Appointment Of SARV TRAVELS As Payment Agent

Each Operator Who Are Registered With Travelisntig Hereby Appoints SARV TRAVELS As The Operator’s Limited Agent Solely For The Purpose Of Collecting Payments Made By Travellers On Behalf Of The Operator. Each Operator Agrees That Payment Made By A Traveller To SARV TRAVELS Shall Be Considered The Same As A Payment Made Directly To The Operator And The Operator Will Make The Tour/Package/Activity Available To Traveller In The Agreed Upon Manners As If The Operator Has Received The Payment. In Accepting Appointment As The Limited Authorized Agent Of The Operator, SARV TRAVELS Assumes No Liability For Any Acts Or Omissions Of The Operator. Operators Acknowledge And Agree That SARV TRAVELS Reserves The Right, In Its Sole Discretion, To Introduce And Collect Other Fees From You In Accordance With The Policy Amendment Section Of These Terms. Please Note That SARV TRAVELS Will Provide Notice Of New Fees Via The Services, Prior To Implementing Such New Features.

Booking And Financial Terms For Travelers

SARV TRAVELS Offers 2 Mode Of Booking Travel Packages/Activities For Its Users. Direct Booking For Available Packages/Activities Or Customized Packages.

 

For Instant Bookings: The Operator Is Solely Responsible For Honouring Any Confirmed Bookings And Making Available Any Tours Or Activities Reserved Through The Services And SARV TRAVELS Has No Liability In It. If You, As A Traveller, Choose To Enter Into A Transaction With An Operator For The Booking Of A Tour/Activity, You Agree And Understand That You Will Be Required To Enter Into An Agreement (Including Releases) With The Operator And You Agree To Accept Any Terms, Conditions, Rules And Restrictions Associated With Such Tour/Activity Imposed By The Operator.Operators May Not Change The Tour Cost After A Booking Has Been Confirmed Unless The Operator Asks For Your Consent (Changes Might Include Additional Services That You Request From The Operator). If A Booking Has Not Yet Been Confirmed By The Operator, The Operator May Change The Price, Details, Add Discounts, Local Payments And Other Services Requested By You But The Operator Must Notify You Of This Change And You Must Consent To This Change Before The Operator Can Confirm Your Booking. You Acknowledge And Agree That You, And Not SARV TRAVELS, Will Be Responsible For Performing The Obligations Of Any Such Agreements, That SARV TRAVELS Is Not A Party To Such Agreements, And That, With The Exception Of Its Payment Obligations Hereunder, SARV TRAVELS Disclaims All Liability Arising From Or Related To Any Such Agreements. You Acknowledge And Agree That, Notwithstanding The Fact That SARV TRAVELS Is Not A Party To Any Agreements Between You And The Operator. SARV TRAVELS Acts As The Operator’s Payment Agent For The Limited Purpose Of Accepting Payments From You On Behalf Of The Operator. Upon Your Payment Of Amounts To SARV TRAVELS Which Are Due To The Operator, Your Payment Obligation To The Operator Is Extinguished, And SARV TRAVELS Will Remit To The Operator The Difference Between The Tour/Activity Cost Minus The Service Fee (Defined Below).

 

The Booking Page For A Tour Will Specify The Total Cost Called The Tour/Activity Cost. As Noted Above The Operator Can Decline The Booking Depending Upon The Availability. If A Requested Booking Is Cancelled, Any Amount Collected By SARV TRAVELS Will Be Refunded To Such Traveller, Depending On The Selections The Traveller Makes Via The Website, And Any Pre-Authorization Of Such Traveller’s Credit Card Will Be Released, If Applicable, And You Acknowledge We Will Refund These Amounts As Soon As Possible But The Speed At Which These Amounts Are Returned To Your Credit Card Is Often Something You Will Need To Discuss With Your Bank And Is Not Something We Are Responsible For. You Agree To Pay SARV TRAVELS For The Deposit For Any Booking Requested In Connection With Your SARV TRAVELS Account If Such Requested Bookings Are Confirmed By The Applicable Operator (In Case Of Approval Required). SARV TRAVELS Will Collect The Payment In Accordance With The Terms And Conditions Of These Terms And The Pricing Terms Set Forth In The Applicable Listing. Please Note That SARV TRAVELS Cannot Control Any Fees That May Be Charged To You By Your Bank Related To SARV TRAVELS’s Collection Of Payments, And SARV TRAVELS Disclaims All Liability In This Regard. In Connection With Your Requested Booking, You Will Be Asked To Provide Customary Billing Information Such As Name, Billing Address And Credit Card Information (Any Other Mode Of Payment) Either To SARV TRAVELS Or Its Third Party Payment Processor. You Agree To Pay SARV TRAVELS For Any Confirmed Bookings Made In Connection With Your SARV TRAVELS Account In Accordance With These Terms By One Of The Methods As May Be Described On The Website- E.G. By Credit Card. You Hereby Authorize The Collection Of Such Amounts By Charging The Credit Card Provided As Part Of Requesting The Booking, Either Directly By SARV TRAVELS Or Indirectly, Via A Third Party Online Payment Processor Or By One Of The Other Payment Methods As May Be Described On The Website. If You Are Directed To SARV TRAVELS’s Third Party Payment Processor, You May Be Subject To Terms And Conditions Governing Use Of That Third Party’s Service And That Third Party’s Personal Information Collection Practices. Please Review Such Terms And Conditions And Privacy Policy Before Using The Services. Once Your Confirmed Booking Transaction Is Complete You Will Receive A Confirmation Email Summarizing Your Confirmed Booking And The Operator Will Email Documentation And Vouchers To Your Email Address. Once Your Booking Is Confirmed You Will Also Receive A Confirmation Email With The Operators Contact Details For Further Communication.

Package Listing Policy

SARV TRAVELS Marketplace Will Offer Its Services For Operators To Create Listing Of Their Packages On The Platform. For This Purpose, You Will Be Asked A Variety Of Questions About The Tour To Be Listed, Including, But Not Limited To, The Location, Capacity, Itinerary, Features, Availability Of The Tour/Activity And Pricing And Related Rules And Financial Terms. Operators Who Are Partner With SARV TRAVELS Are Responsible For Making Sure That Their Listings On The SARV TRAVELS.Com Platform Are Up To Date So That Travellers Who Wish To Book Their Packages Are Presented With Correct Information. Tour Operators Are Responsible For Updating Their Tour Information – Either Manually Using The SARV TRAVELS Operator Panel (Login Details Will Be Provided), Or By Supplying The SARV TRAVELS Team With A Fully Functional Information Over Email. Listings Will Be Made Publicly Available Via The Services. Other Members Will Be Able To Book Your Tour Packages Via The Services Based Upon The Information Provided In Your Listing. You Acknowledge And Agree That You Are Responsible For Any And All Listings You Post. Accordingly, You Represent And Warrant That Any Listing You Post And The Booking Of, Or Traveller Taking Of, A Tour In A Listing You Postwill Not Breach Any Agreements You Have Entered Into With Any Third Parties (Such As Any Agreements With Or Rules Of Employers Or Local Tourism Agencies) Andwillbe In Compliance With All Applicable Laws, Tax Requirements, And Rules And Regulations That May Apply To Any Tour Package Included In A Listing You Post, Including, But Not Limited To, Tourism, Tour Guide Licensing Laws, And Other Laws Governing Events And Tours Of Public Spaces And Other Venues Andnot Conflict With The Rights Of Third Parties. Please Note That SARV TRAVELS Assumes No Responsibility For An Operator’s Compliance With Any Applicable Laws, Rules And Regulations. SARV TRAVELS Reserves The Right, At Any Time And Without Prior Notice, To Remove Or Disable Access To Any Listing For Any Reason, Including Listings That SARV TRAVELS, In Its Sole Discretion, Consider To Be Objectionable For Any Reason, In Violation Of The Terms Or Otherwise Harmful To The Services. You Understand And Agree That SARV TRAVELS Does Not Act As An Insurer Or As A Contracting Agent For You As An Operator. If A Traveller Requests A Booking Of Yourtour And Participates In Your Tour, Any Agreement You Enter Into With Such Traveller Is Between You And The Traveller And SARV TRAVELS Is Not A Party Thereto.

 

Notwithstanding The Foregoing, SARV TRAVELS Serves As The Limited Authorized Agent Of The Operator For The Purpose Of Accepting Payments From The Traveller On Behalf Of The Operator And Is Responsible For Transmitting Such Payments To The Operator, Subject To These Terms. When You Create A Listing, You May Also Choose To Include Certain Requirements, Which Must Be Met By The Travellers Who Are Eligible To Request A Booking Of Your Tour. Any Person Wishing To Book Tours Included In Listings With Such Requirements Must Meet These Requirements. You Acknowledge And Agree That, As An Operator, You Are Responsible For Your Own Acts And Omissions And Are Also Responsible For The Acts And Omissions Of Any Individuals Who Are Present During The Group Tour At Your Request Or Invitation, Excluding The Traveller. SARV TRAVELS Recommends That Operators Obtain Appropriate Insurance For Their Tours. Please Review Any Insurance Policy That You May Have For Your Tour Carefully, And In Particular Please Make Sure That You Are Familiar With And Understand Any Exclusions To, And Any Deductibles That May Apply For, Such Insurance Policy, Including, But Not Limited To, Whether Or Not Your Insurance Policy Will Cover The Actions Or Inactions Of Travellers While Participating In Your Tours/Activities.

Service Fees

SARV TRAVELS Will Charge Operators A Service Fee For Providing The Service. A Service Fee Is Based Upon The Percentage Amount Of The Tour/Activity Cost Which Is Defined In The Agreement Signed Between The Operator And Travelisntig. Where Applicable, Taxes May Also Be Charged In Addition To The Service Fee. Services Fees Are Deducted From The Tour Cost Before Remitting The Balance To The Operator (Please Note That We Will Not Be Responsible For Delays In Remitting Group Tour Fees, Which Can Vary Based On The Bank, Currency, Location, Etc).

 

Balances Will Be Remitted By SARV TRAVELS To Operators Via Cheque, Direct Deposit Or Other Payment Methods Described On The Agreement, In The Operator’s Currency Of Choice, Depending Upon The Selections The Operator Makes Via The Services. Please Note That For Any Payments By SARV TRAVELS, We Will Pay Our Bank’s Costs And You Are Responsible To Pay Your Bank’s Costs.

Traveller Cancellation Policy

As A Traveller You Can Cancel Your Confirmed Booking 50 Days From The Date Of Tour/Activity. If A Tour Is Cancelled Within This Timeframe, 100% Amount Will Be Refunded To The Travellers If You Also If The Confirmed Booking Is Cancelled Due To Un-Availability, Your Booking Will Be Cancelled Automatically And Full Amount Will Be Refunded To You Within A Commercially Reasonable Time (7-10 Business Days). But Once The Booking Is Confirmed And You Have Surpassed The Time Limit To Cancel The Booking, It Is Non-Refundable. Once Your Booking Is Confirmed And You Have Received Email Acknowledgement, What You Have Paid Is Non-Refundable. Cancellation Of Permits Will Result In The Costs Being 100% Forfeited.

 

Neither SARV TRAVELS Nor The Operators Selling Their Tours On SARV TRAVELS.Com Offer Or Pay Any Discounts Or Refunds For Missed Or Unused Services Which Were Missed Or Unused By The Traveller Due To No Fault Of SARV TRAVELS, Or Operators Working With SARV TRAVELS, Which Shall Include Any Termination Of The Traveller’s Participation In The Tour Due To The Traveller’s Own Fault, Negligence Or Breach Of These Terms.

 

All Traveller Complaints About Their Experience On Tour Will Be Passed Onto The Tour Operator’s Team To Resolve. SARV TRAVELS Is Committed To Working With Tour Operators To Achieve A High Level Of Service. If The Response Time And/Or Response Quality Of The Tour Operator However Continue To Fall Below Acceptable Timing And Quality Despite Our Working Together To Rectify Any Issues, SARV TRAVELS Reserves The Right To Remove The Operators’ Tour Listings From SARV TRAVELS.Com Marketplace, Affiliate Websites, Mobile Apps And Remove Any Applications Provided By Us.

Operator Cancellation Policy

An Operator Offering Its Tours/Activity Packages On SARV TRAVELS Platform Has The Right To Decline Any Booking Request Made For His/Her Listed Tours/Activities Due To Un-Availability Of The Service Or Other Resources. He Has To Respond To The Booking Request Within 12 Hours Of The Booking Request Is Made. If He/She Fails To Response Within This Timeframe, The Booking Will Be Confirmed Automatically And The Operator Is Obliged To Complete The Tour/Activity As Per The Details Mentioned In The Listing.

 

For Customized Packages, The Operator Has 24 Hours To Respond With His Quotation For The Requested Booking. If The Operator Fails To Respond Within This Time, He/She Can No Longer Submit Their Quotation For The Tour/Activity.

Unforeseen Circumstances Operator Cancellations And Refunds

If An Operator Cancels A Confirmed Booking Made Via The Services, SARV TRAVELS Will Refund Any Payment For Such Booking To The Applicable Traveller Within A Commercially Reasonable Time Of The Cancellation Andthe Traveller May Receive An Email Or Other Communication From SARV TRAVELS Containing Alternative Listings And Other Related Information. If The Traveller Requests A Booking From One Of The Alternative Listings This Will Be Treated Like A New Group Tour Booking. If An Operator Cancelled A Confirmed Booking And You, As A Traveller, Have Not Received An Email Or Other Communication From SARV TRAVELS, Please Contact SARV TRAVELS At Booking@SARV TRAVELS.Com

Cancellation For Unforeseen Nature Acts

Certain Tours May Be Weather-Dependent. Notwithstanding The Foregoing, In The Event Of Inclement Weather, The Operator Has The Discretion As To Whether The Weather Conditions Will Prevent The Tour/Activity From Taking Place. As An Operator, If You Need To Cancel Tour For Reasons Of Inclement Weather, You Must Contact The Traveller And SARV TRAVELS (At Booking@SARV TRAVELS.Com As Early As Possible. Subject To The Traveller’s Consent, The Operator And The Traveller May Choose To Reschedule The Tour/Activity For Another Date. If The Group Tour Cannot Be Rescheduled, As A Traveller, Please Contact SARV TRAVELS So We May Assist In Finding A Replacement, Non-Weather-Dependent Tour/Activity. For Clarity, In The Event The Alternative Tour/Activity Is Of A Higher Price Than The Former, You May Be Responsible For Any Difference In Price. In The Event The Alternative Tour/Activity Is Of A Lower Price, You May Be Entitled To A Partial Refund For The Difference. As A Traveller, If You Have Contacted SARV TRAVELS As Provided Above And SARV TRAVELS Is Unable To Find You A Replacement Tour/Activity, SARV TRAVELS May Refund The Payment For Such Booking To The Traveller Within A Commercially Reasonable Time Of The Cancellation.

Member Conduct Policy

You Understand And Agree That You Are Solely Responsible For Compliance With Any And All Laws, Rules, Regulations, And Tax Obligations That May Apply To Your Use Of The Site, Application, Services And Content. In Connection With Your Use Of The Services, You May Not And You Agree That You Will Not: Violate Any Local, State, Provincial, National, Or Other Law Or Regulation, Or Any Order Of A Court, Including, Without Limitation, Zoning Restrictions And Tax Regulations; Use Manual Or Automated Software, Devices, Scripts Robots, Other Means Or Processes To Access, “Scrape,” “Crawl” Or “Spider” Any Web Pages Or Other Services Contained In The Site, Application, Services Or Content; Use The Services For Any Commercial Or Other Purposes That Are Not Expressly Permitted By These Terms; Copy, Store Or Otherwise Access Any Information Contained On The Services Or Content For Purposes Not Expressly Permitted By These Terms; Infringe The Rights Of Any Person Or Entity, Including Without Limitation, Their Intellectual Property, Privacy, Publicity Or Contractual Rights; Interfere With Or Damage The Services, Including, Without Limitation, Through The Use Of Viruses, Cancel Bots, Trojan Horses, Harmful Code, Flood Pings, Denial-Of-Service Attacks, Packet Or IP Spoofing, Forged Routing Or Electronic Mail Address Information Or Similar Methods Or Technology; Use The Services To Transmit, Distribute, Post Or Submit Any Information Concerning Any Other Person Or Entity, Including Without Limitation, Photographs Of Others Without Their Permission, Personal Contact Information Or Credit, Debit, Calling Card Or Account Numbers; Use The Services In Connection With The Distribution Of Unsolicited Commercial Email (“Spam”) Or Advertisements Unrelated To Listed Tours/Activities; “Stalk” Or Harass Any Other User Of The Services Or Collect Or Store Any Personally Identifiable Information About Any Other User Other Than For Purposes Of Transacting As A SARV TRAVELS Traveller Or Operator; Offer, As An Operator, Any Tours/Activity That You Do Not Yourself Have Permission To Provide (Without Limiting The Foregoing, You Will Not List Tours/Activity As An Operator If You Are Serving In The Capacity Of An Agent For A Third Party); Offer, As An Operator, Any Tour/Activity That May Not Be Provided Pursuant To The Terms And Conditions Of An Agreement With A Third Party; Register For More Than One SARV TRAVELS Account Or Register For A SARV TRAVELS Account On Behalf Of An Individual Other Than Yourself; Contact An Operator For Any Purpose Other Than Asking A Question Related To A Booking, Such Operator’s Tours Or Listings; Contact A Traveller For Any Purpose Other Than Asking A Question Related To A Booking Or Such Traveller’s Use Of The Services; When Acting As A Traveller Or Otherwise, Recruit Or Otherwise Solicit Any Operator Or Other Member To Join Third Party Services Or Websites That Are Competitive To SARV TRAVELS, Without SARV TRAVELS’s Prior Written Approval (For Clarity And Without Diminishing Any Of SARV TRAVELS’s Rights To Enforce These Terms, SARV TRAVELS May Cancel Such Offending Member’s SARV TRAVELS Account, Permanently Block Such Member From Access To The Service, And Take Any Legal Action SARV TRAVELS Deems Appropriate Against Such Member, Including By Prosecuting Such Member To The Fullest Extent Of The Law); Impersonate Any Person Or Entity, Or Falsify Or Otherwise Misrepresent Yourself Or Your Affiliation Or Non-Affiliation With Any Person Or Entity, Or Otherwise Post Any Reviews That Exhibit A Conflict Of Interest (For Example, By Posting Reviews For Your Or Your Employer’s Listing); Use Automated Scripts To Collect Information Or Otherwise Interact With The Services; Use The Services To Find An Operator Or Traveller And Then Complete A Booking Of An Tour/Activity Transaction Independent Of The Services, Whether Or Not You Do So In Order To Circumvent The Obligation To Pay Any Service Fees Related To SARV TRAVELS’s Provision Of The Services; As An Operator, Submit Any Listing With A False Or Misleading Price Information, Or Submit Any Listing With A Price That You Do Not Intend To Honour; Post, Upload, Publish, Submit Or Transmit Any Content That:infringes, Misappropriates Or Violates A Third Party’s Patent, Copyright, Trademark, Trade Secret, Moral Rights Or Other Intellectual Property Rights, Or Rights Of Publicity Or Privacy;Violates, Or Encourages Any Conduct That Would Violate, Any Applicable Law Or Regulation Or Would Give Rise To Civil Liability;Is Fraudulent, False, Misleading Or Deceptive;Is Defamatory, Obscene, Pornographic, Vulgar Or Offensive;Promotes Discrimination, Bigotry, Racism, Hatred, Harassment Or Harm Against Any Individual Or Group;Is Violent Or Threatening Or Promotes Violence Or Actions That Are Threatening To Any Other Person; Or (Vii) Promotes Illegal Or Harmful Activities Or Substances; Systematically Retrieve Data Or Other Content From The Services To Create Or Compile, Directly Or Indirectly, In Single Or Multiple Downloads, A Collection, Compilation, Database, Directory Or The Like, Whether By Manual Methods, Through The Use Of Bots, Crawlers, Or Spiders, Or Otherwise; Use, Display, Mirror Or Frame Any Portion Of The Services, Or Any Individual Element Within The Services, SARV TRAVELS’s Name, Any SARV TRAVELS Trademark, Logo Or Other Proprietary Information, Or The Layout And Design Of Any Page Or Form Contained On A Page, Without SARV TRAVELS’s Express Written Consent; Access, Tamper With, Or Use Non-Public Areas Of The Services, SARV TRAVELS’s Computer Systems, Or The Technical Delivery Systems Of SARV TRAVELS’s Providers; Attempt To Probe, Scan, Or Test The Vulnerability Of Any SARV TRAVELS System Or Network Or Breach Any Security Or Authentication Measures; Avoid, Bypass, Remove, Deactivate, Impair, Descramble, Or Otherwise Circumvent Any Technological Measure Implemented By SARV TRAVELS Or Any Of SARV TRAVELS’s Providers Or Any Other Third Party (Including Another User) To Protect The Services Or Collective Content; Forge Any TCP/IP Packet Header Or Any Part Of The Header Information In Any Email Or Newsgroup Posting, Or In Any Way Use The Services Or Collective Content To Send Altered, Deceptive Or False Source-Identifying Information; Attempt To Decipher, Decompile, Disassemble Or Reverse Engineer Any Of The Software Used To Provide The Services Or Collective Content; Or Advocate, Encourage, Or Assist Any Third Party In Doing Any Of The Foregoing.

Taxes

You Understand And Agree That You Are Solely Responsible For Determining Your Applicable Tax Reporting Requirements In Consultation With Your Tax Advisors. SARV TRAVELS Cannot And Does Not Offer Tax-Related Advice To Any Members Of The Services. Additionally, Please Note That Each Operator Is Responsible For Determining Local Indirect Taxes And For Including Any Applicable Taxes To Be Collected Or Obligations Relating To Applicable Taxes In Listings.

Foreign Currency

As Part Of The Services, SARV TRAVELS May Provide A Feature Through Which Travellers May View Prices For Various Listings In Foreign Currencies. You Understand And Agree That These Views Of Prices Are For Informational Purposes Only And May Not Be The Official Local Price For The Operator’s Listings. If You (As A Traveller) Request A Booking, You Will Be Notified Of The Currency In Which You Will Be Charged Together With The Corresponding Amount Of The Payment, If Your Booking Is Confirmed By An Operator. The Currency In Which You Will Be Charged May Be Determined By SARV TRAVELS Based On The Payment Method You Select And The Location Of The Tour/Activity In The Listing You Are Booking. If The Currency In Which You Will Be Charged Is Different From The Currency Chosen By The Operator To Receive Payment, SARV TRAVELS Will Be Responsible For The Required Currency Conversion Processing, Including The Costs Thereof, Which Will Be Calculated Based On The Most Current Applicable Foreign Exchange Rate. You Acknowledge That The Applicable Exchange Rate Used For Currency Conversion Processing May Not Be Identical To The Applicable Market Rate In Effect At The Specific Time Such Processing Occurs Because: Although SARV TRAVELS Would Update The Applicable Exchange Rate On A Regular Basis, It Would Not Update Such Rate On A Real-Time Basis; Andthe Applicable Exchange Rate May Include An Incremental Cost Or Margin That Is Not Included In The Applicable Market Rate. For The Avoidance Of Doubt, SARV TRAVELS Would Retain Any Profits (And Will Bear Any Losses) That Result From Such Currency Conversion Processing Due To Changes In The Applicable Foreign Exchange Rate Between The Date Your Booking Is Confirmed And The Date SARV TRAVELS Makes Payment To An Operator.

Refund Policy

In Situation Of Any Cancelled Tours/Activity, SARV TRAVELS Will Follow The Refund Policy As Mentioned In The Cancellation Policy As Per The Reason Of Cancellation. Please Read Cancellation Policy For More Clarity On The Refund Policy.

Complaint Policy

Although We Expect That All The Three Parties, SARV TRAVELS (Us) As The Marketplace, Operator As The Service Provide And The Travellers Will Perform Their Duties And Responsibilities With Utmost Desire To Not To Cause Any Problem, Harm Or Damage To Other Parties, Associated Members, Locals People, Law Bodies And Specially To The Nature. But If There Are Any Circumstances Of Any Such Issue, Please Feel Free To Write Us At Complain@SARV TRAVELS.Comand We Will Try Our Best To Resolve The Issue. However, It May Not Be Always Under Our Preview To Resolve Any Matter And In That Case We Will Transfer This Matter Up To The Governing Law Authorities. If There Are Any Legal Issues Between The Operator And The Traveller, SARV TRAVELS Will Not Be A Party Of Interest In Any Such Event And Both Traveller And Operator Can Take This Matter Up With Law Authorities Themselves. If We Find Any Of The Members (Operator, Traveller Or Any Other Associated Member Performing Against The Rules And Regulations And In His Personal Interest By Causing Problem For Others, We Will Ban Such Members From Using Our Services Anymore.

Confidentiality Policy

SARV TRAVELS Respect Each Member Privacy And We Will Not Release Our Terms Of Agreement With Any Other Members Without Your Prior Consent.

Agreement Termination Policy

If An Operator Wishes To Terminate The Agreement And Remove All The Listing From SARV TRAVELS.Com Marketplace. He Can Write To Us At Operator@SARV TRAVELS.Comwith An Application And Date Of Agreement Termination. However, The Operator Is Responsible To Fulfil All His Obligation Till The Date And He/She Cannot Refuse To Offer The Service For Booked And Confirmed Tours/Activities Which Traveller Has Book Through SARV TRAVELS.Com Marketplace.